Exchange & Returns

At LOOTLOW our priority concern is the satisfaction of our clients. We want you to get what you pay for and to that end we allow for no shortfalls or inconsistencies. Your product will be precisely what you see and read of at our website and any discrepancies in the same shall be remedied by us as swiftly as possible. We work closely to provide you with the most accurate information given to us by our seller (including pictures/descriptions). 

Our company runs on an International marketplace model, wherein luxury boutiques/sellers across the globe showcase their products on our portal exclusively. Whenever a customer places an order, the order is directly sent across to the concerned boutique/seller and they fulfill the same. We here at LOOTLOW.com facilitate the entire process to make your experience as pleasant as possible. The exchange/return policy that we have is a common one with all boutiques/sellers. We have an exchange policy on all our products if the case be of a manufacturing defect with the product, however for all other cases- we have a 10 day exchange policy on full priced items but there is no exchange/return applicable on final sale items.There is no after sales service provided by LOOTLOW.com 

Note: No exchange/return applicable on final sale/Flash Sale/Clearance Sale Items.

If you wish to return a product, contact us and our representative shall pickup the product at a time and place convenient for you. However, there are certain criteria that need to be followed in order to facilitate the return. These are:

  1. Return/Exchange must be made within the designated period of return.
  2. Product must not be damaged. Damage resulting due to improper shipping and handling will not be accepted here
  3. The particular brand packaging i.e. the box in which the product is delivered, must be intact and returned along with the product
  4. Shipment freight fee are borne by us however duties/taxes (If any) will be borne by the customer
  5. All tags and labels present on the product at the time of receipt must be in place
EXCHANGE POLICY

We want you to be happy and satisfied with your luxury purchase. If failing to do so, due to any condition you can get your product exchanged for another. However there are certain criteria that need to be followed in order to facilitate the exchange. These are:

  1. Request for exchange must be made within the exchange period designated for the particular product.
  2. Product should be unused, unworn and undamaged in any way.
  3. The particular brand packaging i.e. the box in which the product is delivered, must be intact and returned along with the product
  4. All tags and labels present on the product at the time of receipt must be in place
  5. Any price adjustment is expected to be accepted at your end with the shipping of the new requested product.
CANCELLATION POLICY

We here at LOOTLOW.com make the best endeavor, by bringing to you the hand-picked luxury fashion essentials directly at your doorstep, at the comfort of your home from US/Europe boutiques/sellers.

We follow a thorough order placement procedure, which includes active participation of respective boutiques/sellers. Once your order is placed with LOOTLOW.com within 1-2 days we contact the customer for the confirmation, after getting conformed it is immediately forwarded to the boutique/seller. So it is not possible to cancel an order after it has been placed on LOOTLOW.com. Our customers can sit back and relax since our product undergoes a proper quality assurance procedure before being dispatched. We make sure that our customers do not face any circumstances where in the order cancellation is required. However still, in case of an unfortunate circumstance like manufacturing error or more, you can contact our customer care executives at [email protected] or call us at +911145121797 and inquire more about it. 

How do I return something?

You can call us on 01145121797 or write to us at [email protected] we will be glad to process the return or exchange for you. Once we arrange for a return pick-up of your order, the courier shall pick it up within 72 hours of your request. Please bear in mind it may take 2-7 working days for the product to reach our order-processing center.

The product returned to us should meet the following specifications:

Must have the invoice.
have all its original packaging and accessories, including the box, manufacturer's packaging if any, dust bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
be in an unused/sellable condition.

Cancellation Time?

You can call us on 01145121797 or write to us at [email protected] to cancel your order within 48 Hours of your order date.

 

SOME IMPORTANT INFORMATION

• The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.

• While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
• A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
• It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
• Keep in mind that due to the difference between dying and stitching lots the exact color of the threads and buttons may differ from the actual picture.

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